Dear Sir:
We are writing to commend your serviceman, Tony Fanella, who, when our furnace failed last week during single-digit temperatures, made six trips to our home to rectify the problem. He checked schematics, read voltages, and troubleshot until the heat returned. Tony’s competence, persistence, and kindness were outstanding; we were especially impressed when he phoned several times to make sure the furnace was still working.
It is our hope that you reward his excellent performance and show appreciation for the excellent work he provides on behalf of Bair Services. We would highly recommend him to anyone in need of professional, dedicated workmanship.
Happy New Year!
Very truly yours,
P.H. & R.H. from LaGrange, IL
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To Robert Bair Services Company:
I know my service tech, Tony, gave me a comment card, but my comment would never fit on the card. I have been using your services this past year as I am not the original owner. I know people are more likely to voice complaints vs. compliments, so I though you would enjoy a compliment.
First of all, the lady who I spoke with (sorry I don’t remember her name) to set my appointment was very nice and very helpful. I appreciated how quickly you were able to send out a service tech. Of course, I feel a bit foolish that I called for service, since my furnace issue was a result of not seeing the pilot reset on top of the unit, but hey, it’s my first house, so live and learn.
Anyway, since I had told Tony I was a new homeowner, I appreciated very much that he explained to me what I should expect as my furnace is older and will need replacement sooner than I would like. I have been out of work for 6 months so I appreciate that he explained things and did not try to be pushy. He also explained why I needed to move my carbon monoxide detector from its present location and again, I appreciate that he took the time to explain and make sure I understood.
What is nice is that your service organization is consistent. I had a different service tech in November (JimH I think?) and he too, was very patient and helpful in explaining things to me. I had used other companies in my previous residence, and I caught them in lies on several occasions trying to sell me things I didn’t really need… I called it the old cracked heat exchanger story.
I have been in sales for 20 years so believe me, I have heard them all. Being able to trust the people who provide services is important to me, especially in my present circumstances as money is tighter than ever, and it is this trust that will definitely keep me as a loyal customer.
Anyway, Tony is very knowledgeable and offers great rapport with your customers in carrying out your message of providing great service. I know your business is tough for everyone out there these days, so I just wanted to thank you for always providing the best.
Sincerely,
T.M.
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Mr. Robert Bair:
I wish to thank you for the service I received from a Jim H. After having trouble with my furnace, which was not resolved by the previous company, Jim repaired the problem in a very short time. Jim was very professional and courteous. It was a pleasure to do business with him. I have used Bair Services both at my former job and at home for years and I like the services received throughout the years. I will continue to use Bair Services as long as I can due to people like you and Jim.
Thank you,
C.H. from West Chicago, IL
A customer of Bair Services had just moved into a new home. Unfortunately,her cat,Gucci,wasn’t too happy with the move and became stuck hiding in some pipes behind the water heater. We ended up cutting the drywall on the other side of the water heater to rescue the cat. Gucci emerged full of drywall dust, but was otherwise unharmed. Our customer was happy and thankful to have her feline companion safe and sound in their new home!
This is just one example of how Bair Services helps customers solve problems, whether it’s a plumbing issue or a trapped pet that needs rescuing!
