Dear Sir,

On Friday, you sent me your servicemen to repair my “swish” problem as outlined in my letter of March 13^th.

I’ve had no problem since and I want to thank you for your thoughtfulness. I’m hoping that life will bring you a reflection of the kindness that you’ve shown to me.

Right now, I have no more complaints (& hopefully none later) and you can be proud of the young men that you sent to service my problem. He was a definite attribute to your company.

Thanks again!

Sincerely,

A.G.

____________________________________________

Dear Mr. Bair:

I just needed to compliment you on the very fine employees you have with Adam and Jim. On February 18, we had a plumbing issue with clogged pipes and Adam and Jim were sent to our house to check it out. When they broke their drill bit and called the Sanitary District to ask them to “scope it,” things started to turn south.

The district required me to drive to the office, sign paperwork and to do this before anymore work could be done. Adam tried to talk with Sanitary personnel to see if one of their trucks could be sent out immediately. My father-in law passed away the day before and I was already dealing with that crisis. Adam was truly professional. He gave me assurance that if I could get the Sanitary paperwork signed, he and Jim would be back to work. In the end they both worked as a team. I couldn’t believe the size of the roots/clog that was causing our problem! I am so impressed with these gentlemen and their work ethic. Their only tip was a box of Girl Scout thin mints and samoas to sweeten the day.

Please pass along my compliments to Adam and Jim for their hardwork and professionalism.

M.K. from Downers Grove, IL

____________________________________________

To everyone at Robert Bair,

I just wanted to write a note to express my appreciation for your services. On three occasions we had your employees out to work in our house, and each time they were knowledgeable and very nice. I am especially appreciative of them for coming on Oct 4, when you were short-handed and would have preferred to reschedule me. Thanks so much for listening to my pleas and sending them anyway! My husband and I will not hesitate to contact you for any of our plumbing needs in the future, and will definitely be sharing our good experience with our friends and neighbors.

Thanks again!

W.N.

Thank you for your sponsorship of Barkapalooza 2009. Your sponsorship enables us to further our mission of helping homeless animals. Thanks again! Hope to see you at the event!

West Suburban Human Society
Downers Grove, IL
www.wshs-dg.org

A nice little thank you drawing from a young customer…

Dear Sir:

We are writing to commend your serviceman, Tony Fanella, who, when our furnace failed last week during single-digit temperatures, made six trips to our home to rectify the problem. He checked schematics, read voltages, and troubleshot until the heat returned. Tony’s competence, persistence, and kindness were outstanding; we were especially impressed when he phoned several times to make sure the furnace was still working.

It is our hope that you reward his excellent performance and show appreciation for the excellent work he provides on behalf of Bair Services. We would highly recommend him to anyone in need of professional, dedicated workmanship.

Happy New Year!

Very truly yours,

P.H. & R.H. from LaGrange, IL

_____________________________________________________

To Robert Bair Services Company:

I know my service tech, Tony, gave me a comment card, but my comment would never fit on the card. I have been using your services this past year as I am not the original owner. I know people are more likely to voice complaints vs. compliments, so I though you would enjoy a compliment.

First of all, the lady who I spoke with (sorry I don’t remember her name) to set my appointment was very nice and very helpful. I appreciated how quickly you were able to send out a service tech. Of course, I feel a bit foolish that I called for service, since my furnace issue was a result of not seeing the pilot reset on top of the unit, but hey, it’s my first house, so live and learn.

Anyway, since I had told Tony I was a new homeowner, I appreciated very much that he explained to me what I should expect as my furnace is older and will need replacement sooner than I would like. I have been out of work for 6 months so I appreciate that he explained things and did not try to be pushy. He also explained why I needed to move my carbon monoxide detector from its present location and again, I appreciate that he took the time to explain and make sure I understood.

What is nice is that your service organization is consistent. I had a different service tech in November (JimH I think?) and he too, was very patient and helpful in explaining things to me. I had used other companies in my previous residence, and I caught them in lies on several occasions trying to sell me things I didn’t really need… I called it the old cracked heat exchanger story.

I have been in sales for 20 years so believe me, I have heard them all. Being able to trust the people who provide services is important to me, especially in my present circumstances as money is tighter than ever, and it is this trust that will definitely keep me as a loyal customer.

Anyway, Tony is very knowledgeable and offers great rapport with your customers in carrying out your message of providing great service. I know your business is tough for everyone out there these days, so I just wanted to thank you for always providing the best.

Sincerely,

T.M.

____________________________________________________

Mr. Robert Bair:

I wish to thank you for the service I received from a Jim H. After having trouble with my furnace, which was not  resolved by the previous company, Jim repaired the problem in a very short time. Jim was very professional and courteous. It was a pleasure to do business with him. I have used Bair Services both at my former job and at home for years and I like the services received throughout the years. I will continue to use Bair Services as long as I can due to people like you and Jim.

Thank you,

C.H. from West Chicago, IL

1st Place – Service Excellence Award Winner – Plumbing, Heating, & Air Conditioning Services